










				Frequently Asked Questions

				Q. How do I make an appointment? Please call the clinic at 519-284-0904 to make an appointment. For Massage Therapy, you can contact the Massage Therapist directly at 519-301-6880. You can also e-mail the clinic with your name and contact information. Providing times that you are available for appointments will make it easier for us to book you in. Q. For Physiotherapy or Massage Therapy, should I make an appointment now or wait for a few weeks to see if I get better? Generally, acute injuries, those that have been present for a short while, are easier to rehabilitate. Sometimes one or two sessions concentrating on education and exercise are all you need to get you on your way to recovery. Special Workplace Safety and Insurance Board (WSIB) Programs of Care are in place to provide quick access to treatment for workers with acute low back and upper extremity injuries. For example, workers with acute low back injuries must have 3 treatment sessions within 30 days of the injury date. For those that have a whiplash injury resulting from a motor vehicle accident, the insurance industry also requires treatment within 21-28 days to access the Whiplash Associated Injuries Program. Q. How much does treatment cost? Physiotherapy The initial assessment which includes treatment is $80.00 and follow-up appointments are $40.00. If you are covered by the Workplace Safety and Insurance Board (WSIB) or if you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from WSIB and the Financial Services Commission of Ontario (FSCO) respectively. Massage Therapy A half hour treatment is $40.00, an hour treatment is $75.00 and one and a half hour treatment is $100.00. If you are covered by the Workplace Safety and Insurance Board (WSIB) or if you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from WSIB and the Financial Services Commission of Ontario (FSCO) respectively. Cheque or cash are the preferred methods of payment. Social Work An hour session is $75.00. If you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from the Financial Services Commission of Ontario (FSCO). Vocational Counseling An hour session is $60.00. If you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from the Financial Services Commission of Ontario (FSCO). Q. How do I pay for services? Fees for all clinic services are in accordance with Ontario professional fee guidelines. Physiotherapy, Massage Therapy and Social Work staff are registered health professionals. Services at the clinic are not covered by OHIP. If you have extended health care coverage, check to see what coverage you have for the service you require. Different policies have different coverage. For example, you might have 80% coverage or a limit of $500.00. We are able to accept Visa, Mastercard, Debit, cash or cheque payment. We ask that you pay by cheque or cash for Massage Therapy treatment. It is our policy that patients pay for their first visit at the time of attendance, and we ask for per visit or weekly payment for your account thereafter. We require 24 hour notice for cancellations and missed appointments will be billed accordingly. Your insurance plan will not cover this fee. Q. Is there any coverage that can be billed directly by the clinic? Greenshield, Veterans Coverage, Workplace Safety and Insurance Board (WSIB) and some motor vehicle insurance can be billed directly to the carrier. Q. If I need an appointment, should I go to my family Doctor or just call the clinic? Physiotherapy Under the Regulated Health Professions Act and the Physiotherapy Act, Physiotherapists are able to assess and treat patients without a physician’s referral. If after completing our initial assessment we feel that it is necessary for you to see a physician, we will discuss that with you. We are also able to complete our assessment after you have seen your physician. A referral from your physician is generally required for submission of your claim to an extended health insurance company. The Workplace Safety and Insurance Board no longer requires a physician’s referral for work related injuries. Physiotherapists, along with other Regulated Health Professionals, are able to complete the Form 8 for submission to WSIB. Social Work and Massage Therapy We are able to assess and treat you without a physician’s referral however a referral is generally required for submission of your claim to an extended health insurance company. Q. What services are offered? Physiotherapy Orthotics Physical Demands Analysis Acupuncture Exercise Programs Assistive Device Program for Walkers & Wheelchairs Massage Therapy Social Work Vocational Counseling Hydrotherapy (click on each to have more information) Q. How long is the waiting period? Physiotherapy Initial assessments can usually be scheduled within 48 hours of the referral, depending on your schedule. Massage Therapy Treatments can usually be scheduled within a week, depending on your schedule. The Massage Therapist is available Tuesdays and Thursdays. Early evening sessions are usually available on those days. Social Work/Vocational Counseling Sessions can be scheduled within a week, depending on your schedule. Evening sessions may be available. Q. How long are the sessions? Physiotherapy The usual length of a physiotherapy initial assessment is 40 minutes with additional time to complete the initial paperwork. Follow up appointments are generally 20 minutes. The time may vary according to your needs and the treatment provided. Massage Therapy Treatments can be 30, 45 or 60 minutes long. Social Work/Vocational Counseling Sessions are typically a hour long. Q. What should I wear? Physiotherapy If you are being assessed for an arm, shoulder or neck problem, a tank top that allows the area to be exposed is helpful. If it is a knee or hip problem, shorts are helpful. We have a limited supply of shorts and tops that you can use as well as hospital gowns. Q. How do I get to St. Marys Community Rehabilitation? We are located on the second floor of the Wellness Centre on the corner of Maiden Lane and Ingersoll Street in St. Marys. Click here for a map. Q. Where do I park? Free parking is available outside of the Wellness Centre. Q. Is the facility accessible? Yes. The facility is accessible for the visually impaired and for individuals requiring assistive devices. There is temporary parking at the entrance for those needing to be dropped off. The second floor where we are located is accessible by an elevator. There is a wheelchair at the front hall which is available for use. Please call ahead if you require it so we can double check that it is not in use at your appointed time. RETURN TO HOME PAGE

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