Frequently Asked Questions
Please call the clinic (519-284-0904) to make an appointment. You can also e-mail the clinic with your name and contact information. Leaving times that you are available for appointments will make it easier for us to book you in.
Q. Should I make an appointment now or wait for a few weeks to see if I get better? Generally, acute injuries, those that have been present for a short while, are easier to rehabilitate. Sometimes one or two sessions concentrating on education and exercise are all you need to get you on your way to recovery.
Special Work place Safety and Insurance Board (WSIB) Programs of Care are in place to provide quick access to treatment for workers with acute low back and upper extremity injuries. For example, workers with acute low back injuries must have 3 treatment sessions within 30 days of the injury date .
For those that have a whiplash injury resulting from a motor vehicle accident, the insurance industry also requires treatment within 21-28 days to access the Whiplash Associated Injuries Programs.
Q. How much does an assessment cost?
The initial assessment is $80.00 and follow-up appointments are $40.00. If you are covered by the Workplace Safety and Insurance Board (WSIB) or if you have been involved in a motor vehicle accident, rates are pre determined through fee guidelines from WSIB and the Financial Services Commission of Ontario (FSCO) respectively.
Q. How do I pay for services?
If you have extended health care coverage check to see what coverage you have for physiotherapy. Different policies have different coverage. For example, you might have 80% coverage or a limit of $500.00. We are able to accept Visa, Mastercard, Debit, cash or cheque payment.
Q. Is there any coverage that can be billed directly by the clinic?
Greenshield, Veterans Coverage, Workplace Safety and Insurance Board (WSIB) and some motor vehicle insurance can be billed directly to the carrier.
Q. If I need an appointment should I go to my family Doctor or just call the clinic?
Under the Regulated Health Professions Act and the Physiotherapy Act, we are able to assess and treat patients without a physician’s referral. If after completing our initial assessment we feel that it is necessary for you to see a physician, we will discuss that with you. We are also able to complete our assessment after you have seen your physician. A referral from your physician is generally required for submission with your claim to an extended health insurance company.
The Workplace Safety and Insurance Board no longer requires a physician’s referral for work related injuries. Physiotherapists, along with other Regulated Health Professionals, are able to complete the Form 8 for submission to WSIB.
Q. What services are offered?
Assistive Device Program for Walkers & Wheelchairs
(click on each to have more information)
Q. How long is the waiting period?
Initial assessments can usually be scheduled within 48 hours of the referral, depending on your schedule.
Q. How long are the sessions?
The usual length of an initial assessment is 40 minutes with additional time to complete the initial paperwork. Follow up appointments are generally 20 minutes. The time may vary according to your needs.
Q. What should I wear?
If you are being assessed for an arm, shoulder or neck problem a tank top that allows the area to be exposed is helpful. If it is a knee or hip problem shorts are helpful. We have a limited supply of shorts and tops that you can use as well as hospital gowns.
Q. How do I get to St. Marys Community Rehabilitation?
Q. Where do I park?
Free parking is available outside of the Wellness Centre.
Q. Is the facility accessible?
Yes. The facility is wheelchair accessible. There is temporary parking at the entrance for those needing to be dropped off. There is an elevator to the second floor where we are located. There is a wheelchair at the front hall which is available for use. Please call ahead if you require it so we can double check that it is not in use at your appointed time.
