Frequently Asked Questions
If you still need more answers please phone us at 519-284-0904 or contact us by email.
How do I make an appointment?
New clients please call the clinic at 519-284-0904 to make an appointment. You can also e-mail the clinic with your name and contact information. Providing dates and times when you are available for an appointment in your email will make it easier for us to book you in.
For current clients we are happy to provide on-line booking. You will find the link in your confirmation app confirmation appointment email.
Should I wait a while or immediately book an appointment?
Generally, acute injuries, those that have been present for a short time, are easier to rehabilitate. Sometimes one or two sessions concentrating on education and exercise are all you need to get you on your way to recovery.
Special Workplace Safety and Insurance Board (WSIB) Programs of Care are in place to provide quick access to treatment for workers with acute low back, shoulder and musculoskeletal injuries. For example, workers with acute low back injuries must start treatment within 6 weeks of the injury date.
For those with minor injuries (sprain, strain, whiplash or subluxation) resulting from a motor vehicle accident, the insurance industry requires treatment as soon as possible to access the Minor Injuries Guideline.
How much does treatment cost?
The initial assessment which includes treatment is $90.00 and follow-up appointments are $50.00. If you are covered by the Workplace Safety and Insurance Board (WSIB) or if you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from WSIB and the Financial Services Commission of Ontario (FSCO) respectively.
A half hour = $57, 45 min = $69, 1 hour = $91, 90 min = $124. If you are covered by the Workplace Safety and Insurance Board (WSIB) or if you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from WSIB and the Financial Services Commission of Ontario (FSCO) respectively.
An hour session is $75.00. If you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from the Financial Services Commission of Ontario (FSCO).
An hour session is $60.00. If you have been involved in a motor vehicle accident, rates are pre-determined through fee guidelines from the Financial Services Commission of Ontario (FSCO).
How do I pay for services?
Fees for all clinic services are in accordance with Ontario professional fee guidelines. Physiotherapy, Massage Therapy, Kinesiologists and Social Work staff are registered health professionals. Services at the clinic are not covered by OHIP. If you have extended health care coverage, check to see what coverage you have for the service you require. Different policies have different coverage. For example, you might have 80% coverage or a limit of $500.00. We are able to accept Visa, Mastercard, Debit, cash or cheque payment.
It is our policy that patients pay for their first visit at the time of attendance, and we ask for per visit or weekly payment for your account thereafter. We require 24 hour notice for cancellations and missed appointments otherwise you will be billed a $25.00 missed appointment fee. We feel that this is only fair to the therapist and others clients that were unable to book into your time slot.
Is there any coverage that can be billed directly by the clinic?
WSIB and Motor Vehicle Insurances can be billed directly by the clinic as well as the following companies: Great West Life, Green Shield Canada, Sun Life Financial, Blue Cross, Desjardins, SSQ Financial Group, Johnson Inc., Standard Life, Industrial Alliance, Cowan Insurance and Manulife.
If I need an appointment, should I go to my family Doctor or just call the clinic?
Under the Regulated Health Professions Act and the Physiotherapy Act, Physiotherapists are able to assess and treat patients without a physician’s referral. If after completing our initial assessment we feel that it is necessary for you to see a physician, we will discuss that with you. We are also able to complete our assessment after you have seen your physician. A referral from your physican is only necessary if your extended health insurance company requires one for submission of your claim.
The Workplace Safety and Insurance Board no longer requires a physician’s referral for work related injuries. Physiotherapists, along with other Regulated Health Professionals, are able to complete the Form 8 for submission to WSIB.
Social Work and Massage Therapy
A referral from your physican is only necessary if your extended health insurance company requires one for submission of your claim.
What services are available?
Please see our services page.
How long do I need to wait for an appointment?
Monday -Friday, Initial assessments can usually be scheduled within 48 hours of the referral, depending on your schedule.
Appointments are routinely on Tuesday and Thursday but other times can be arranged.
Social Work/Vocational Counseling
Sessions can be scheduled within a week, depending on your schedule. Evening sessions may be available.
How long are the sessions?
The usual length of a physiotherapy initial assessment is 40 minutes with additional time to complete the initial paperwork. Follow up appointments are generally 20 minutes. The time may vary according to your needs and the treatment provided.
Treatments can be 30 - 90 minutes long depending on your booking.
Social Work/Vocational Counseling
Sessions are typically a hour long.
What should I wear?
If you are being assessed for an arm, shoulder or neck problem, a tank top or a similar piece of clothing that allows the area to be exposed is helpful. If it is a knee or hip problem, shorts are helpful. We have a limited supply of shorts and tops that you can use as well as hospital gowns.
How do I get to St. Marys Physiotherapy and Rehabilitation Clinic?
We are located on the second floor of the Tradition-Mutual Centre for Wellness on the corner of Maiden Lane and Ingersoll Street in St. Marys. Free parking is available outside of the Wellness Centre.
Is the facility accessible?
Yes. The facility is accessible for the visually impaired and for individuals requiring assistive devices. There is temporary parking at the entrance for those needing to be dropped off. The second floor, where St. Marys Physiotherapy and Rehabilitation Clinic is located, is accessible by an elevator. There is a wheelchair at the front hall which is available for use. Please call ahead if you require it so we can double check that it is not in use at your appointment time.
If you still have more questions phone us at 519-284-0904 or contact us by email.